Beyond delivering a powerful and reliable ERP platform, we provide continuous support at every stage of your journey. From initial setup, data migration, and configuration to staff training and go-live assistance, our team ensures a smooth implementation.
Even after deployment, we stay connected with ongoing technical support, regular updates, performance optimization, and guidance on best practices.
Because a strong ERP product is important — but committed service and long-term partnership are what truly drive success.
Here’s a breakdown of what continuous support and service entail:
Data Migration Support #
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- Data Migration Support ensures a smooth and secure transfer of your existing data into the new ERP system without loss, duplication, or disruption.
- Data assessment & mapping – Understanding your current data structure (students, staff, fees, academics, etc.) and mapping it correctly to the ERP format.
- Data cleaning & validation – Identifying duplicates, missing fields, and inconsistencies before import.
- Migration & reconciliation – Confirming that all records are correctly reflected and usable in the live system.
- The goal is simple: move your data safely, accurately, and with minimal operational downtime — so your institution can transition to the ERP confidently and without disruption.
Technical Support #
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- Help Desk Support: Provides immediate assistance for users experiencing technical issues, such as login problems, data entry errors, or system glitches.
- System Troubleshooting and Bug Fixes: Identifies and resolves software bugs or technical issues that arise post-implementation, helping to maintain a smooth user experience.
- Templating Support: Custom print template support allows institutes to design and manage/update their own document layouts. For example, fee receipts, result card, I-Card etc.
- Mobile App Support: We keep updating parent/teacher mobiles apps in order to make them compatible with the latest Android and iOS versions.
User Training and Education #
- Onboarding for New Staff: Provides training to new users, ensuring they are equipped to use the system effectively.
- Ongoing Training Programs: Regular workshops, webinars, and training materials help current staff stay up-to-date on new features or functions.
- Knowledge Base and Self-Help Resources: Offer online documentation, video tutorials, and FAQs for users to reference at any time.
System Updates and Upgrades #
- Regular Updates: EasyEdmin team typically release updates to enhance functionality, improve security, and add new features. Continuous support ensures that these updates are installed and integrated without disrupting daily operations.
- Version Upgrades: For major changes, like a new module or features, continuous service support helps manage a seamless adaptation.
Data Backup and Recovery #
- Automated Data Backups: Regular backups ensure that essential data is protected against accidental loss, corruption, or system failures.
- System Improvements Based on Feedback: Use feedback to improve the product and release updates that address user needs, making the system more effective over time.
Continuous support and service provide stability, security, and adaptability to the ERP system, allowing institutes to focus on their primary mission of education without being bogged down by technological challenges.
- Disaster Recovery: In case of system outages or major issues, EasyEdmin support services help recover and restore critical data quickly, minimizing downtime and disruption.
